Frequently asked questions

Enter your home's details in the quote calculator on our homepage to see your exact price. Then create a free account, choose an arrival window, and save a card. Your local cleaner confirms the time, usually within a few hours, and we email you as soon as it's confirmed.

Monday through Saturday; we're closed Sundays so our cleaners get a real day off. You choose a 2-hour arrival window: 8:00 – 10:00 AM, 10:00 AM – 12:00 PM, 1:00 – 3:00 PM, 3:00 – 5:00 PM, with some evening windows (5:00 to 8:00 PM) depending on your cleaner. Saturday appointments carry a weekend surcharge.

No. Just make sure we can get in: someone home, or a working lockbox, key, garage code, or door code. You're welcome to stay home too.

No long-term contract. A one-time cleaning is just that. Recurring plans (weekly, biweekly, or monthly) continue until you stop them; to end a plan, give us at least 7 days' notice before your next visit.

We do our best to keep recurring customers with the same cleaner. If they're unavailable, another cleaner from our local team takes the visit.

From your home's square footage and room count, your plan, and any add-ons. Recurring plans cost less per visit than a one-time clean, and a first-time or deep clean costs more because it takes longer. Deep and move-in/out cleans of homes over 2,000 sq ft also include a large-home step, since a big home takes much longer to detail. You'll see the exact total before you book. If the home turns out to be very different from what was described, we'll talk with you before doing extra work.

A card is required to book. Your card is charged automatically the morning after your cleaning is finished. Until then, you can pay from your account instead, for example to use a gift card or promo code. The one exception is your very first booking, which includes a $100 deposit (see below).

Your first booking includes a $100 deposit, charged when you book. It holds your spot, and it's credited in full toward that first cleaning, so it isn't an extra cost. Cancel 72 hours or more ahead and it's refunded. It isn't refunded if you cancel later than that, if we can't get in at your appointment time, or if the home isn't ready for us to clean. If we have to cancel, you always get it back. After your first cleaning, there's no deposit.

Credit and debit cards, entered securely online through our payment processor. We don't take cash or checks.

Yes. Gift cards never expire, carry no fees, and work toward any cleaning booked on our website.

Yes: 10% off every cleaning for first responders (law enforcement, firefighters, EMS, and 911 dispatchers, active or retired), teachers, and military (active duty, Reserve, National Guard, and veterans). Create an account, then upload proof from your account page. Once we've checked it, the discount applies automatically to every cleaning. Discounts don't combine: on any cleaning where a promo code, an account credit, or the half-price loyalty cleaning saves you more, you get that instead.

Yes. Share your referral link from your account: your friend gets a discount on their first cleaning, and you get one too once their first cleaning is paid.

You can cancel or reschedule for free up to 24 hours before your appointment, from your account or by contacting us. Inside 24 hours, a fee of 50% of the cleaning price applies; we may waive it for emergencies outside your control.

If your cleaner arrives on time and can't get in because of something on your side (a code that doesn't work, nobody home to open the door), a lockout fee of 50% of the cleaning price may apply.

We love pets! Tell us about them when you book, and please keep them secured for the entire visit: crated, in a closed room we won't need to clean, or outside. It keeps them and your cleaner safe. If a pet isn't secured, your cleaner may skip those areas or end the visit, and the lockout fee may apply.

Tell us when you book. We ask about common sensitivities like fragrances, bleach, ammonia, and essential oils, and your answer is shown to your cleaner before the visit. If a product we use could be a problem, we'll reach out before your appointment.

Let us know within 24 hours of a standard cleaning, or 48 hours of a deep or move-in/move-out cleaning, if an area included in your service was missed. We'll work with you to make it right, which may include a re-clean of that area.

Report it to us in writing (email is fine) within 48 hours of your appointment, with a description and photos if you can. We investigate every report in good faith.

If your cleaner misses a scheduled appointment without notice, you won't be charged for the missed visit, we'll reschedule it at no extra cost, and you'll get 25% off your next cleaning automatically.

Independent cleaning contractors from our local team, matched to your address and schedule. Every cleaner completes our onboarding before working in customers' homes.

A standard clean covers kitchens, bathrooms, bedrooms, and living areas top to bottom. A deep clean adds detail work like baseboards, doors, blinds, vents, and hard-water buildup. A move-in/out clean adds the inside of cabinets, drawers, and closets in an empty home. The full room-by-room list, and what's never included, is under "What's included" on our Services page.

Yes. We do turnover cleanings between guest stays: a full clean, beds made with your spare linens, towels staged, trash out, and a heads-up if anything needs your attention. Every rental is different, so request a quote on our Vacation Rental Cleaning page and we'll price it for yours.

We supply professional-grade Simple Green products for every visit, so quality is consistent. Your cleaner brings their own equipment, like a vacuum, mop, and cloths. If you need a specific product used or avoided, tell us before your appointment.

A little helps a lot: pick up clutter from floors and counters, put away dishes, secure pets and valuables, and leave a few spare trash bags out. Your booking confirmation email includes a full checklist. The more that's picked up, the more time we spend actually cleaning.

Inside oven ($51.50), baseboards ($61.80 for homes up to 1,500 sq ft, scaling with square footage above that),interior windows ($8.24 per window), and changing bed linens ($5.15 per bed). Interior windows covers windows we can reach from the floor or a small step stool; we don't use ladders. For bed linens, leave a clean set out and we'll make the bed and carry the used set to your laundry room (we don't run laundry).

Yes. Business cleanings are scheduled evenings or Saturdays, outside normal operating hours. Smaller spaces can be priced online; for larger spaces, contact us for a custom quote.

We're based in Chelsea, AL and clean homes in Chelsea, Westover, Sterrett, Columbiana, Pelham, Helena, Alabaster, Hoover, Vestavia Hills, and Mountain Brook. Enter your address on our homepage to confirm we can reach you.