Privacy Policy

Last updated: November 5, 2026

Renewed Cleaning Company LLC ("we," "us," or "our") provides this Privacy Policy to explain what information we collect through renewedcleaningcompany.com, our booking system, and our text and email communications, how we use it, and the choices you have.

Information we collect Account and booking details: your name, email address, phone number, service address, appointment details (date, time, home size and rooms, plan, add-ons, pricing), notes you leave for us, and access instructions such as lockbox or door codes. Quotes and waitlist: if you enter your email to see an instant quote, we keep that email and the quote details. If you join our coverage waitlist, we keep your email and the address you checked. Contact form and launch notices: if you message us through our contact form, we keep your name, email, phone number (if provided), and message. If you ask to be notified when we open, we keep your email for that purpose. Payments: our payment processor, Stripe, handles your card details. We receive confirmation of payments and, if you save a card, its brand and last four digits. We never see or store your full card number. Gift cards and referrals: if you buy a gift card, we collect your email and the recipient's name, email, and any message you include. If you sign up with a referral code, we record who referred you so both of you can receive referral credits. Text messages: if you opt in, your phone number and the messages you send us. Service records: photos and notes the assigned contractor uploads documenting the completed work, and their completion checklist for your visit. Other: how you heard about us, if you tell us.

How we use your information We use this information to schedule and provide cleanings, process payments and apply discounts, credits, or gift cards, send appointment communications (confirmations, reminders, payment notices, and receipts), respond to questions and complaints, investigate damage claims, keep business and accounting records, and prevent fraud. We also send a limited number of promotional messages: a one-time email when we open, only if you asked to be notified; one follow-up email if you requested a quote but haven't booked; a notice if we begin serving an address you added to our waitlist; and, if you opted in to texts, a one-time request for a review after a completed cleaning.

Who we share it with We share the minimum information needed to do the job with the independent contractor assigned to your appointment: your name, service address, appointment details, access instructions, and notes you leave for them. We also use service providers to operate our business: Stripe (payments), Twilio (text messages), Resend (email delivery), Google (calendar scheduling and internal record-keeping), Geoapify (address lookup), and Supabase and Vercel (data storage and website hosting). These providers receive only what they need to perform their function and may not use your information for their own purposes. We may also disclose information when required by law or to protect the rights and safety of our customers, contractors, or business. We do not sell your personal information.

Google Calendar Contractors who work with us, and our own office, can put scheduled jobs on a calendar. A contractor can subscribe to a private calendar link, which needs no Google sign-in, or connect a Google Calendar account. When someone connects Google Calendar, we ask Google for two things: permission to manage calendar events, and the email address of the Google account, so we can show which account is connected. Google's permission screen describes the first as access to view and edit events; we use it only to add, update, and remove the job events we create (the job number, service address, and time). We do not read, copy, or keep any other events or calendar data. The access tokens Google gives us are stored securely, used only to keep those job events up to date, and deleted when the account is disconnected from the Contractor Portal; access can also be removed at any time from the Google Account's security settings. We do not sell information received from Google, use it for advertising, or share it with anyone except as needed to provide this feature or to comply with the law. Renewed Cleaning Company's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Text messages If you opt in, we'll text you about your appointments: confirmations, reminders (where you can reply Y to confirm or C to cancel), payment notices, replies to messages you send us, and a one-time review request after a completed cleaning. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help; you can also turn texts off from your account page. We do not share or sell your mobile phone number or your text-message consent with third parties or affiliates for their marketing purposes.

Email Appointment, payment, and gift card emails are part of providing the service. You can opt out of promotional emails at any time by replying "unsubscribe."

Access instructions We treat lockbox codes, door codes, keys, and similar access information as confidential. We share them only with the contractor assigned to your appointment and use them only to provide your service.

Cookies We use only the cookies necessary to keep you signed in to your account. We do not use third-party advertising or analytics tracking cookies.

Data retention We keep your information for as long as your account is active and as needed to meet our legal, tax, and accounting obligations. Service photos are kept with your appointment record so we can resolve complaints and damage claims; you can ask us to delete photos of your home at any time once any open claim is resolved.

Your choices You can review and update most of your information from your account page. To request a copy of your personal information or its deletion, contact us using the information below. We'll honor deletion requests except where we must keep records (for example, payment records) for legal or accounting reasons.

Security We take reasonable steps to protect your information, but no method of storage or transmission over the internet is completely secure, and we can't guarantee absolute security. If we discover a breach affecting your personal information, we'll notify you as required by Alabama law.

Children Our services are not directed to children under 18, and we don't knowingly collect information from them.

Changes to this policy We may update this policy from time to time. For material changes, we'll notify you by email or an in-account notice; otherwise we'll post the revised version here with an updated date.

Contact us Questions about this policy? Email us at renewedcleaningal@gmail.com or call the number listed on our Contact page.