Terms of Service

Last updated: October 27, 2026

These Terms of Service ("Terms") govern your use of renewedcleaningcompany.com and the cleaning services booked through it, provided by Renewed Cleaning Company LLC ("we," "us," or "our"). By creating an account, booking a cleaning, or buying a gift card, you agree to these Terms. Please read the "Dispute resolution and arbitration" section carefully: it requires most disputes to be resolved individually through arbitration rather than in court.

Our services We provide residential and business cleaning, performed by independent cleaning contractors in our local network. Instant quotes are calculated from the details you provide (home size, rooms, plan, and add-ons). Weekend appointments carry a surcharge, and pricing varies by plan (one-time, weekly, biweekly, or monthly).

Estimates and price adjustments Quotes are based on the information you give us. If your home's actual size, condition, amount of buildup, or scope differs materially from what you described, the price may change, and we'll make reasonable efforts to tell you before doing additional work that would increase it. Work outside your booked service (for example, excessive buildup, interior windows you didn't book, wall washing, organizing, or post-construction cleaning) may carry additional charges and should be approved by you in advance whenever reasonably possible.

Add-ons Add-ons are priced as shown at booking: inside oven and baseboards are flat rates; interior windows are priced per window and bed-linen changes per bed. Interior window cleaning covers only windows a contractor can safely reach from the floor or a small step stool; we don't use ladders, so high windows (for example, above an entryway or staircase), transoms, and skylights aren't included. For a bed-linen change, please leave clean linens out; the contractor will make the bed and carry the used linens to your laundry room, but won't start, run, or fold laundry.

Independent contractors Cleanings are performed by independent contractors, not employees of Renewed Cleaning Company LLC. We coordinate scheduling, payment, and customer support. Contractors complete an onboarding process before being assigned appointments and are responsible for their own work. We supply the cleaning products used during service, to keep quality consistent; contractors supply their own equipment. If you need specific products used or avoided in your home, tell us before your appointment, and we may decline a product or method we believe could damage a surface or create a safety risk.

Booking and payment A valid card is required to book. It's saved securely with our payment processor, Stripe. Apart from the new customer deposit described below, nothing is charged when you book. Your card is charged automatically the morning after each cleaning is completed, at the pricing in effect at that time, less any referral credit. When your cleaning is done, we'll let you know; until the charge goes through you can pay from your account instead, for example to use a gift card or promo code. You can replace your card at any time from your account, and remove it when you have no upcoming or unpaid cleanings. Your card may also be charged for fees described in these Terms, such as a late-cancellation or lockout fee. If a charge fails or a balance goes unpaid, we'll send payment reminders, and new bookings are paused until any balance from a completed cleaning is paid.

New customer deposit Your first booking with us includes a $100 deposit (or the full price, if your first cleaning costs less), charged to your card when you book. It holds your appointment and is credited in full toward that first cleaning, so the charge after your cleaning is reduced by the deposit. If you cancel 72 hours or more before your appointment, the deposit is refunded to your card. The deposit isn't refunded if you cancel less than 72 hours before your appointment, if our contractor can't get into your home at the scheduled time (see "Lockout and no-access"), or if your home isn't ready for the cleaning to go ahead, for example because of unsecured pets or conditions beyond the service you booked. When a late-cancellation or lockout fee applies, a kept deposit counts toward that fee rather than being charged on top of it. If we cancel your first appointment, or reschedule it and the new time doesn't work for you, your deposit is refunded. Refunds go back to your original card and typically appear within 5 to 10 business days.

Recurring plans and price changes Recurring plans continue until you or we end them. We may adjust recurring pricing when labor, supply, travel, or other operating costs change materially, or when your home's condition or scope changes; we'll give you reasonable advance notice of any material price change.

Cancellations and rescheduling You can cancel or reschedule an appointment yourself from your account, or by contacting us by text or email, up until 24 hours before the scheduled time. Canceling or rescheduling inside that 24-hour window is subject to a fee of 50% of the scheduled service price, charged to the card on file where one exists; we may waive this fee when circumstances outside your reasonable control justify the cancellation.

Lockout and no-access If our contractor arrives at the scheduled time and can't reasonably access the property because of an issue within your control (for example, a lockbox or door code that doesn't work, or nobody available to let them in), you may be charged a lockout fee of 50% of the scheduled service price. We may waive this fee at our discretion.

Ending a recurring plan Canceling a single upcoming visit follows the 24-hour window above. To stop a recurring plan entirely, please give us at least 7 days' notice before your next scheduled visit so we can close out the plan and release your spot on the schedule.

Our cancellations We may reschedule or cancel an appointment when reasonably necessary because of severe weather, illness, emergencies, contractor availability, safety concerns, property conditions, or other circumstances outside our reasonable control. We'll make reasonable efforts to notify you and reschedule.

If our cleaner doesn't arrive If your assigned contractor doesn't show up for a scheduled appointment without notice, you won't be charged for the missed visit, we'll reschedule it at no extra cost, and we'll apply 25% off your next cleaning to your account automatically.

Access to your property You agree to provide safe, reasonable access to the property for the scheduled appointment window, to give us accurate access instructions, and to tell us right away if they change. You are responsible for securing or removing cash, jewelry, prescription medications, firearms, sensitive documents, and other high-value or highly personal items before an appointment. Contractors are instructed not to disturb personal property beyond what the cleaning reasonably requires, and we aren't responsible for items misplaced by you or other occupants.

Pets, children, and other occupants Please tell us about any pets when you book. All pets must be secured for the entire appointment: crated, in a closed room the contractor won't need to clean, or outside. If a pet isn't secured, or an animal presents a safety risk, the contractor may skip the affected areas or end the visit, and the lockout fee above may apply. You're responsible for keeping children and other occupants away from areas being cleaned or where cleaning products are in use.

Fragile and high-value items Please point out fragile, antique, valuable, or specialty items before service. Unless agreed in writing, contractors aren't required to clean or move antiques, fine art, extremely fragile objects, high-value collectibles, delicate specialty surfaces, or items needing specialized cleaning or restoration, and they may decline to clean anything that poses an unreasonable risk of damage.

Pre-existing conditions and cleaning limitations Homes can have pre-existing damage, wear, staining, scratches, loose fixtures, or defective materials. We aren't responsible for conditions that existed before service, and contractors may photograph them. Our cleaning removes ordinary dirt, dust, grime, and buildup; we don't guarantee removal of permanent stains, rust, hard-water damage, mold or mildew staining, paint, adhesive, scratches, etching, or discoloration caused by age or improper maintenance.

Unsafe conditions We may refuse or stop service if the property presents unsafe conditions, such as biohazards or exposed needles, human or animal waste beyond ordinary pet cleanup, dangerous chemicals, infestations, structural or active construction hazards, clutter that makes the work unsafe, or aggressive animals. If service can't be completed for this reason, the cancellation or lockout fees above may apply.

Satisfaction and re-cleans If an area included in your service was materially missed, tell us within 24 hours of a standard cleaning or 48 hours of a deep or move-in/move-out cleaning. We'll work with you in good faith and may arrange a re-clean of the affected area at our discretion. Re-cleans don't cover areas outside the original scope, pre-existing conditions, permanent stains or damage, normal wear, or areas that became dirty after the visit. Refunds aren't automatic; we evaluate each situation individually.

Damage claims If you believe something was damaged, lost, or broken during a cleaning, you must report it to us in writing (email is fine) within 48 hours of the appointment, with a description and, if possible, photos. Claims reported after 48 hours may be denied, since it becomes difficult to confirm what happened during the visit versus before or after it. Please don't repair, alter, or discard allegedly damaged property before we've had a reasonable chance to inspect it, when practical. Reported claims will be investigated in good faith and, where we determine the claim is valid, resolved through repair, replacement, or reimbursement up to the limitation of liability below.

Photos Contractors may photograph completed work or property conditions to document the service, record pre-existing conditions, and resolve complaints. We won't publicly post identifiable photos of you or your belongings without your permission. See our Privacy Policy for how photos are kept.

Text messages If you opt in to texts, we may send appointment confirmations and reminders, payment notices, replies to messages you send us, and a one-time review request after a completed cleaning. If a reminder invites you to reply to confirm or cancel, a cancellation reply inside 24 hours of your appointment is a late cancellation under these Terms. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to texts isn't a condition of booking. Carriers aren't liable for delayed or undelivered messages.

Gift cards Gift cards never expire and carry no fees. They can be applied toward any cleaning booked through our website, and any unused balance stays on the card for future cleanings. Gift cards can't be redeemed for cash, reloaded, or resold, except where required by law. Treat your code like cash: if it's lost, contact us and we'll help using our purchase records, but we aren't responsible for use of a code by someone who obtained it from you. Gift card purchases are non-refundable once delivered, except where required by law.

Discounts, referral credits, and loyalty rewards Promo codes, referral credits, loyalty rewards, and other discounts are offered on the terms shown at the time of the offer and are applied as shown at checkout. Unless an offer says otherwise, they have no cash value and can't be transferred. Discounts don't combine: apart from the price of your plan, each cleaning gets only the single largest discount you qualify for (such as a promo code, a referral or other account credit, or the first responder, teacher, and military discount), and the half-price loyalty cleaning takes no other discount. A credit that isn't used stays on your account for a later cleaning. Gift cards aren't discounts and can always be used. Referral rewards are for genuine new customers only; self-referrals and duplicate accounts don't qualify. We may change or end a program going forward, and we may cancel discounts or credits obtained through fraud or abuse.

Limitation of liability To the fullest extent permitted by law, Renewed Cleaning Company LLC's total liability for any claim arising from our services is limited to the greater of the amount you paid for the appointment giving rise to the claim or $500. We are not liable for indirect, incidental, special, or consequential damages, including loss of income or sentimental value. Nothing in these Terms limits any liability that cannot be limited under Alabama law.

Indemnification You agree to indemnify and hold Renewed Cleaning Company LLC harmless from claims, damages, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your violation of any law, or your failure to disclose a hazard at your property that you knew or reasonably should have known about.

Prohibited conduct You agree to provide accurate booking information and to treat contractors and our staff respectfully. We may refuse service or close an account for abusive or threatening behavior, fraud, repeated late payments, repeated late cancellations or no-shows, or repeated demands well outside the booked service.

Working directly with your cleaner While we're actively providing you service, please don't bypass us by engaging a contractor we introduced to you directly for substantially similar cleaning services, except with our written permission. This protects the contractor relationships and scheduling commitments we maintain on your behalf, and applies only to the extent permitted by law.

Dispute resolution and arbitration Informal resolution first: before starting arbitration, the party with a dispute must send the other a written description of it (to us at renewedcleaningal@gmail.com) and allow 30 days to try to resolve it informally. Binding individual arbitration: if a dispute isn't resolved informally, any dispute arising from these Terms or our services will be resolved through binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and held in Shelby County, Alabama, or by phone or video. For claims covered by the AAA's consumer fee schedule, you won't pay more in filing fees than you would to file in court, and we'll pay the remaining AAA administrative and arbitrator fees. The arbitrator may award the same individual relief a court could. No class actions: there is no right or authority for any dispute to be brought as a class, collective, or representative action, and the arbitrator may not consolidate the claims of more than one person. Opt-out: you may opt out of this arbitration agreement by emailing us at renewedcleaningal@gmail.com within 30 days of first agreeing to these Terms, stating that you opt out; opting out does not affect the rest of these Terms. This arbitration agreement is governed by the Federal Arbitration Act and survives the end of your account or your use of our services.

Changes to these Terms We may update these Terms from time to time. For material changes, including any change to the dispute resolution and arbitration section, we'll notify you by email or an in-account notice, and your continued use after that notice means you accept the updated Terms. For non-material changes, we'll post the revised version here with an updated date.

Governing law These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles, except that the arbitration section is governed by the Federal Arbitration Act.

Severability and entire agreement If any provision of these Terms is found unenforceable, the rest remain in full effect, and the unenforceable provision will be interpreted to best reflect its original intent. These Terms, together with our Privacy Policy, are the entire agreement between you and Renewed Cleaning Company LLC regarding our services. If you've also signed a written Service Agreement with us for your cleaning service, that Service Agreement's terms govern for that service to the extent they conflict with these Terms, except that the "Dispute resolution and arbitration" section above always applies, regardless of what a signed Service Agreement says, unless that Service Agreement contains its own binding arbitration and class-action-waiver provision.

Contact us Questions about these Terms? Email us at renewedcleaningal@gmail.com or call the number listed on our Contact page.